Refund policy

Return and Refund Policy

This Return and Refund Policy applies to purchases made through this website operated by The Cab Promotions Solutions (“Company,” “we,” “us,” or “our”).

Please read this policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging, including all accessories, manuals, and inserts.

  • Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Items marked as non-returnable at checkout

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery at:

📧 contact@milopensito.com
📞 +1 (636) 290-7017

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

If approved, we will provide a replacement or full refund at no additional cost to you.

4. Return Process

To initiate a return:

  • Email us at contact@milopensito.com with your order number and reason for return.

  • Wait for return authorization and instructions.

  • Ship the item to the return address provided in the authorization email.

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

We recommend using a trackable shipping method. We are not responsible for lost return shipments.

5. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection.

  • Approved refunds will be issued to your original payment method.

  • Refunds typically process within 5–10 business days, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.

  • Contact your credit card company (processing times vary).

  • Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at contact@milopensito.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at:

📧 contact@milopensito.com
📞 +1 (636) 290-7017

8. Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.

After an order has shipped, it must follow the standard return process.

9. Chargebacks & Fraud Prevention

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their bank. We are committed to resolving disputes fairly and efficiently.

Unauthorized chargebacks may delay future refunds or account approvals.

10. Contact Information

Principal Office

221 N 3rd St #330
Burbank, CA 91502
United States

📞 +1 (636) 290-7017
📧 contact@milopensito.com