Shipping policy
Shipping Policy
This Shipping Policy describes how orders are processed and delivered when you purchase from our website operated by The Cab Promotions Solutions.
Please review this policy carefully before placing an order.
1. Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after you receive your order confirmation email.
Once your order has shipped, you will receive a shipment confirmation email with tracking information (if available).
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a significant delay in processing your order, we will contact you using the email or phone number provided at checkout.
2. Shipping Methods & Delivery Times
Shipping options and estimated delivery times will be displayed at checkout.
Delivery times are estimates only and are calculated from the shipment date, not the order date.
We do not guarantee delivery dates.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
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Delivery location
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Shipping method selected
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Package weight and dimensions
All shipping fees will be clearly displayed before completing your purchase.
4. Order Tracking
If tracking is available for your shipment, you will receive a tracking number via email once your order has shipped.
Please allow 24–48 hours for tracking information to update after dispatch.
5. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible with:
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Your full name
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Order number
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Description of the issue
We are not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.
We are also not responsible for delivery failures due to incorrect or incomplete shipping addresses provided by the customer.
6. International Shipping
International shipping availability will be indicated at checkout.
If international shipping is available, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
7. Incorrect Address or Failed Delivery
If an order is returned to us due to an incorrect address provided by the customer or failure to collect the package, additional shipping fees may apply for reshipment.
8. Contact Information
If you have any questions about your shipment, please contact us:
📞 +1 (636) 290-7017
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)
Please include your order number when contacting us about an existing purchase.